Company: NTN Software Solution
Location: Arlington, TX
Title: Support Analyst
Dates: November 2005 – January 2007
• Received incoming calls from customers and field services personnel.
• Troubleshot and analyzed system failures.
• Created RMA orders for replacement of failed equipment.
• Provided general customer service and assistance.
• Followed up on unresolved issues.
• Logged data received to customer database.
• Maintained a positive relationship with customers and building a good public image.
• Informed locations of identified problems with NTN software.
• Completed various job tasks assigned by supervisors.
Sample HEAT Knowledge Base (KB) Article: http://www.4shared.com/file/75067564/4c6cc8a6/NTNKBSample_HEAT-DOM-HARDWARE-WORKSTATION_.html