Company: Healthcare Computer Corporation (HCC)
Location: Fort Worth, TX
Title: POS Product Support Specialist
Dates: August 2011 – May 2012
- Troubleshot and developed technical solutions related to software and setup errors for field engineers, technicians, and customers.
- Created workaround procedures when standard procedures failed and ensured issues are resolved in a timely fashion.
- Escalated urgent problems requiring more in-depth knowledge to appropriate internal resources.
Knowledge, Skills & Abilities
- Windows XP
- Windows 7
- Windows Server 2008
- Unix (SCO)
- Kaseya (HCC Connect)