2011 to 2012, HCC

Company: Healthcare Computer Corporation (HCC)
Location
: Fort Worth, TX
Title
: POS Product Support Specialist
Dates: August 2011 – May 2012

  • Troubleshot and developed technical solutions related to software and setup errors for field engineers, technicians, and customers.
  • Created workaround procedures when standard procedures failed and ensured issues are resolved in a timely fashion.
  • Escalated urgent problems requiring more in-depth knowledge to appropriate internal resources.

Knowledge, Skills & Abilities

  • Windows XP
  • Windows 7
  • Windows Server 2008
  • MySQL
  • POS
  • Pharmacy
  • Unix (SCO)
  • Footprints
  • Join.Me
  • Kaseya (HCC Connect)
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