Company: Bank One Consumer Loan Servicing
Location:Fort Worth, TX
Title: Loan Operations Specialist
Dates: December 1998 – December 2000
• In-depth knowledge in the research and resolution of customer issues.
• Applied extensive knowledge to perform a variety of routine loan process responsibilities and solve problems that vary in nature and complexity.
• Trained other employees and performed duties of team lead as appropriate.
• Reviewed documentation and corrected inaccuracies.
• Responded and communicated directly/verbally to internal customers to resolve issues and improve customer service and retention.
• Identified customer needs, offered alternatives, made recommendations to resolve issues based on balance of customer service and risk to organization.
• Established and maintained working relationships with team members to assure teamwork and accomplish goals.
• Assigned to train new employees in loan procedures.
• Assisted with enhancing company policy and operational procedure manuals.