1998 to 2000, Bank One Consumer Loan Servicing

Company: Bank One Consumer Loan Servicing
Location
:Fort Worth, TX

Title
: Loan Operations Specialist
Dates
:
December 1998 – December 2000

• In-depth knowledge in the research and resolution of customer issues.

• Applied extensive knowledge to perform a variety of routine loan process responsibilities and solve problems that vary in nature and complexity.

• Trained other employees and performed duties of team lead as appropriate.

• Reviewed documentation and corrected inaccuracies.

• Responded and communicated directly/verbally to internal customers to resolve issues and improve customer service and retention.

• Identified customer needs, offered alternatives, made recommendations to resolve issues based on balance of customer service and risk to organization.

• Established and maintained working relationships with team members to assure teamwork and accomplish goals.

• Assigned to train new employees in loan procedures.

• Assisted with enhancing company policy and operational procedure manuals.

060799BOIntroToLoanServicingCert1
060899BO1ToOneSystemsTrainingCert1
071399BOIntroToComplianceCert1
071999BOLoanDocumentationCert1
092399BOYouShineAward1
102699BOYouDidItAward1
110199BOHoganProjectThankYou1
110199BOProductivityAward1
120399BOYouDidItAward1
120699BOEmailFromTrainingDept1
120800BOTrainingTranscript1

Advertisements

Comments are closed.

%d bloggers like this: